Please do!
Click to email cs@petersimports.com
for general product information, to report product damage, or to inquire about
backordered merchandise. To help us serve you better, please be sure to include
as much information as possible for requests and inquiries.
Click to email catalog@petersimports.com
to request a copy of our most recent wholesale publication. In addition to your
general mailing information, please include company contact name, phone number,
and referral source (if applicable.)
Click to email info@petersimports.com
to report site difficulties or for tech support.
Customer Service Team can be reached at
1-800-541-8267
from 8:30 a.m. to 5:00 p.m. Eastern Standard Time. Monday through Friday.
HOLIDAY HOURS: Please watch for extended hours during November
and December
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We value your personal information, respect your privacy and feel very
fortunate to have you as a part of our Gourmet Community. Your information will
never be sold, rented or leased to any other companies or private parties by
Peters Imports, Inc.
Your e-mail address provided in account set-up is used to send you your initial
Account Confirmation, Order Confirmations, and a periodical Special Promotion
Offer. It is very important your e-mail address is accurate, as it is also the
means used to send you your login information in the event it is misplaced, as
well as the most effective way to be sure your orders are successfully received
(e-mailed Order Confirmations.) If you have already created an on-line account
with Peters Imports, please take a moment to verify your e-mail address and
billing information. You may do this by logging into Shopping Cart and clicking
the EDIT BILLING INFORMATION link.
To opt out of our special e-promotions (UNSUBSCRIBE), please send an
e-mail with your first and last name in the body text to
remove@petersimports.com. You will continue to receive Order
Confirmations.
Peters Imports reserves the right to terminate your Peters
Imports online account if we learn false or misleading account creation
information has been provided.
Credit Card fraud is a violation of State and Federal law. All bankcard
information is encrypted and sent securely to our database for completion of
your order. We
understand that even though bankcard information is secure, some shoppers are
still not comfortable making Internet purchases. We've got options! You may
phone or fax your order into our Customer Service Department at the 800 numbers
found at the bottom of each and every page of our site.
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A $15.00 processing fee will be applied to any order under
$150.00. All products must be ordered in case quantities. We do not split
cases.
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Terms of Net 10 Days may be established by completing a
Peters Imports credit application in full. If you wish to receive a credit
application, please email us at cs@petersimports.com. Terms are granted based
on past payment history, length of time in business, and any history at Peters Imports. Please allow 2 weeks for processing.
Failure to provide complete information may delay credit
approval.
Customers without credit terms may place an order with a credit card. We accept Visa, MasterCard and American Express. Orders may also be prepaid with a money order, cashiers
check or company check. Orders with a company check may be held up to 5 days until funds are confirmed. Cash-in-Advance orders will be canceled if payment is not received within 10 days. A service charge of 1.5% will be added to all delinquent accounts. A $25.00 charge will be applied for all returned checks. Peters Imports reserves the right to hold any order if there is an unpaid balance. Accounts with a delinquent balance will be re-evaluated and may revert to prepaid orders only. Please allow 7-10 business days for payments to post.
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Prices and product availability are subject to change without
prior notice.
We will make every effort to inform you of any out of stocks
or price changes on pending orders. You may consult a Customer Service
Representative or e-mail us at cs@petersimports.com
for product availability when placing your orders.
All products are sold in case quantities, split cases are not
available.
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GROUND SHIPMENTS: Most orders are shipped ground. FedEx Ground
is the prefered carrier of Peters Imports. You MUST count your cartons before
signing! The carrier is only responsible for the number of outer cartons shown
as delivered. When unpacking your shipment, please be sure to open all cartons
as we will pack multiple cases into one carton to save on your shipping
charges.
COMMON CARRIER SHIPMENTS: Many times orders are large enough
to send on pallets. Please let your Customer Service Representative know if:
you do not have a receiving dock, a delivery appointment is needed or if Truck
shipments cannot be accepted at your location. ANY SHORTAGES OR OUTER CARTON
DAMAGE MUST BE NOTED ON THE BILL OF LADING.
EXTRA CHARGES: Please note that additional charges levied by
the freight carriers (i.e. residential delivery or lift gate service) will be
passed on to you regardless of your order level. These additional charges are
not covered by the prepaid shipping chart.
Any discrepancies in the case count listed on the Bill of
Lading or outer carton damage not marked on the Bill of Lading BEFORE the
driver leaves will not be credited. For concealed damages, please call our
Customer Service Team for instructions. When checking in your order, please
open all cartons, some cartons may contain more than one item.
All concealed damages or shortages must be reported within 7
days of receipt. Do not dispose of damaged merchandise, you may be asked to
hold for inspection by a carrier employee or we may Call Tag the merchandise at
Peters Imports discretion. Claims reported after 7 days will not be issued
credit.
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Peters Imports ships heat sensitive items year round. We use
cooler boxes and, depending on conditions, ice packs as well. There will be an
$8.00 charge added to your invoice for each cooler box necessary to insure the
product reaches you in sellable condition.
If you do not wish to pay the charges for the protection of
your product, you will be required to sign a form releasing Peters Imports,
Inc. from any liability for the condition of the product.
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Please advise a Customer Service Representative if you do not
accept backorders. Every attempt will be made to ship backorders as quickly as
product is available. Backorders are canceled without notice after 30 days or
if under $100.00.
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Returns will only be accepted when accompanied by a RETURN
AUTHORIZATION number issued by Peters Imports. Please call the Customer Service
Team for an RA number. Returns are subject to a 20% or $15.00 minimum restock
fee, whichever is greater. Seasonal or special order merchandise will not be
accepted. Returns must be received within 15 business days of RA number issue.
Peters Imports is not responsible for merchandise returned without prior
approval.
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Please call our Customer Service Team for a custom quote. See
CONTACTING US
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We try to ship all orders within 2 business days. There are a
few factors that may affect this timing:
1. Product protection - We may hold your order until the
following Monday to prevent perishable product from remaining in a truck over a
weekend.
2. Holiday Season (Sept. 15th - Dec. 25th) - Although we add
many additional employees and make as many preparations as possible during the
season, we may be up to a week behind. We will try to keep you updated if your
order will be delayed more than 7 days.
3. Delinquent account status - If your account has an amount
past 30 days, our credit department may call you to clear this up before
shipment of the order.
4. Product Availability - If more than 20% of your order is
out of stock, we may choose to hold the order until the required products
arrive. If your order will be held for more than 7 days, we will contact you
for possible substitutes or permission to ship available products and leave the
remaining products on backorder.
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Find your zone
To locate your zone click the "Find your zone" link
above and find the zone you are in relative to your zip code. Then compare that
number with the chart below to determine your prepaid freight level.
|
Zone
|
Min Order Value
|
|
2
|
$500
|
|
3
|
$600
|
|
4
|
$1100
|
|
5
|
$1350
|
|
6
|
$1800
|
|
7&8
|
$2700
|
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If you wish to view our wholesale catalog for the first time
or become a new wholesale customer, you must:
- Have an existing food/gift related business
- Have a tax id
- Purchase in case quantities
- Purchase over $150.00 per order
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