How do I create an online account?
First time shoppers; please click on the 'Create New Account' button. Username and password of are your choosing; not to exceed 10 characters each. The system may request that you select a different Username if your selection is already in use. Please provide complete and accurate information. Peters Imports reserves the right to terminate an online account if we learn false or misleading information has been provided. PLEASE NOTE: Customers with an active Peters Imports account who have not yet ordered on the website must also create a new online account.

How do I search for an item?
You may search the database in a variety of ways. Categories and sub-categories in the navigation box to the left organize all products. You may search by brand, description, or catalog item number using the Search feature on the top right. Simply type your search criteria and click "go." Click the 'Search' button on the upper left for more details on searching or to search by country of origin.

I have all my items numbers, is there a faster way to order?
Click the 'Quick Order' button on the upper right to place your order using catalog item numbers.

How do I add shipping addresses?
Shipping addresses are most easily added immediately after LOGIN on your personalized billing and shipping information page. LOGIN and click the 'Add a New Shipping Address' link, add and verify the shipping address and save. You may now select from your list of shipping addresses or add a new shipping address when prompted in step 2 of 3 to checkout. Please note: Peters Imports can not be responsible for mis-delivered packages in the event incorrect address information has been provided.

How do I make changes to my billing information?
Billing information (E-mail address, street address, and telephone number) may be easily edited after LOGIN on your personalized billing and shipping information page. LOGIN and click the 'Edit Your Billing Information' link. Make any necessary changes and save. Please verify your billing information periodically. It is also recommended that you make address changes with Peters Imports Customer Service Team by mail or phone. Changes to your username or password must be made with the site administrator.

How are returns handled?
Returns must be arranged by phone with a member of our Customer Service Team. A Return Authorization number will be issued and your purchase credited upon arrival to our facility. Product returned without a "RA" number will not be credited. A restock fee may apply.

What do I do if I've forgotten my LOGIN information?
Please use the 'Forgot your password?' feature located under the boxes for your username and password. Your LOGIN information will be mailed to the e-mail address previously provided in Account Creation.
Creating additional accounts may delay order processing.

What are your Site Requirements?
All browsers are adequate for browsing the Peters Imports site, however fully functional Account Creation or order completion are only possible using a PC with a version of Internet Explorer 6.0 and above. JavaScript and Cookies must be enabled in your browser preferences.

Where do I add special notes (IE: Pick up or delivery instructions, special back order instructions, etc.)?
Special Instructions may be added to your electronically submitted order after Step 3 of 3 to Checkout.

May I view my past orders online?
Previous electronically submitted orders may be viewed online. You may view your past orders by clicking the Previous Orders button after LOGIN.

How are my shipping costs calculated?
FedEx book rates apply, unless a prepaid order total is met. See the Zone Chart.

Do I qualify for Free Freight?
Please see link to Zone Chart above, or use our new calculation in Step 1 of checkout.

What are my payment options?
Phone, fax, and online orders may be paid with your Visa, MasterCard, or American Express card.
If you are currently a Net 10 customer with Peters Imports, you must contact the Site Administrator at 1-800-541-8267 to activate terms as a payment option to your online account.

What is your minimum order?
A $15.00 processing fee will be applied to any order under $150.00. All products must be ordered in case quantities. We do not split cases.

How do I go about canceling or updating an order?
Please contact the Customer Service Department by phone at 1-800-541-8267. Have your Internet confirmation number ready.

How will my order ship?
FedEx Ground is our preferred carrier. Locations in AK, HI will be shipped with USPS or FedEx Air. Additional charges may apply. Next Day and Second Day Service are available by special request for an additional charge. Please inquire with the Customer Service Department by phone at 1-800-541-8267 for rate quotes.

When will my order ship?
Typically, your order will be shipped within 48 hours. During times of high volume, such as the Holiday Season, special notes will be displayed on the site.
Factors that may affect this timing are:
1. Product protection - We may hold your order until the following Monday to prevent perishable product from remaining in a truck over a weekend.
2. Holiday Season (Sept. 15th - Dec. 25th) - Though we make as many preparations as possible during the season, we may be up to a week behind. We will try to keep you updated if your order will be delayed more than 5 business days.
3. Product Availability - If more than 20% of your order is out of stock, we may choose to hold the order until the required products arrive. If your order will be held for more than 5 business days, we will contact you for possible substitutes or permission to ship available products and leave the remaining products on backorder.
4. Delinquent account status - If your account has an amount past 30 days, our credit department may call you to clear this up before shipment of the order.